Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us at any time. Our Customer Service team will be happy to assist you further!
Top 5 Questions
About theLotter NJ
Registration & Account
How to Order Lottery Tickets
Winning
Payments and Deposits
Withdrawals
Subscriptions
theLotter NJ - Play Lottery Apps
Results & Alerts
The See Your Ticket Service
Responsible Gaming
Lottery Scams

Troubleshooting

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Q

I can’t remember my username and/or password. What do I do?

A

If you have forgotten your password, you can retrieve it through this automated link. However, if you do not receive your password to your private email, there may be a problem with your email address. If you have any problems logging in, please contact our Customer Service team.

Your username was assigned when you signed up at our site and it is not necessary to retrieve it for your continued play at theLotter NJ.

Q

What operating systems and browsers work best with theLotter NJ?

A

theLotter NJ is compatible with all operating systems but we recommend using our site in the following browsers:

  • Microsoft Edge
  • Google Chrome
  • Mozilla Firefox

If you encounter difficulty, please contact us so that we can provide further assistance.

With regards to Chrome and Firefox, please make sure that you are using a recent version of these browsers.

Q

I never received my confirmation email. Has my ticket entered the draw?

A

If you have not received a confirmation email after ordering lottery tickets online at theLotter NJ, please make sure that you have selected to receive activity emails in the Notifications section of your account. You can also confirm that you are participating in an upcoming draw by seeing its listing in My Account. We also recommend that you check your spam/junk email and approve theLotter NJ as a safe sender in your email settings.

Q

How do I get in touch with theLotter NJ for further assistance?

A

If you have questions about your account or you would like additional information about lottery play, don’t hesitate to contact us at theLotter NJ. There are a variety of ways to reach us listed on the Contact Us section of the site.

Q

When can I expect to receive a response to my email?

A

At theLotter NJ, we are committed to responding to our customers’ inquiries as quickly and thoroughly as possible. We will strive to respond to your email inquiries in less than 24 hours and you can see our response in the Emails section in your account. There are a variety of ways to reach us listed on the Contact Us section of the site.

Q

How do I add theLotter NJ to my list of safe senders?

A

theLotter NJ regularly sends players activity emails notifying them of their winnings and alerting them with news about jackpots and lottery draw results. In addition, we update our customers with information about our promotions, raffles, superdraws, and new lottery draws.

To make sure you receive these mails you may need to manually add our email address to your list of contacts. Should you notice that one of our emails has been marked "Spam" or "Junk", then all you need to do is select the email in question and add us to your list of safe senders.

If, for whatever reason, you do not wish to get updated via email, you can change your notification preferences. Alternatively, you may contact Customer Support for assistance.