Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us at any time. Our Customer Service team will be happy to assist you further!
Top 5 Questions
About theLotter NJ

Registration & Account

Show
Q

How do I get started?

A

Get started right away with our quick and easy 3-step process:

Step One
Sign up by clicking the Sign Up button or the Order button in any lottery. At this step you will need to enter your email and choose a password. Make sure you choose a strong password to protect your account.

Step Two
Fill in additional personal details. You will be asked to enter your name, birthday, full address, and phone number. We need this information because we are required to perform due diligence on our customers.

At this stage, you can limit the amount you can deposit within a set period of time (this can be changed later.) And finally, you must confirm that you are over 18 years of age and have read and accepted our Terms of Use.

Step Three
Associate a payment method with your account so that you can make deposits. You will be shown the available payment methods and you can choose the one you prefer. Fill in the information required by your specific payment method.

That's it! 

Q

How do I set my notification preferences?

A

To select which notifications you wish to receive from us, whether by email or SMS, please visit the Notifications section of your account on our desktop site and specify your preferences.

You can choose to receive activity updates, promotional emails, and SMS winning alerts.

Please note: If you choose not to receive activity emails, you will not receive participation confirmation emails, account activity updates, or winning notifications.

Q

How do I change my password?

A

To change your password, please visit Personal Details on our desktop site, list your existing password and your choice for a new password. Please note that your password have 8-25 characters and include one uppercase letter, one lowercase letter, and one number. = < > are invalid characters.

If you have forgotten your password, please click here.

Q

Where can I view a summary of all my transactions on the site?

A

You can see a complete summary of your entries, deposits, withdrawals, and wins when you visit My Account. Please note, if you wish to see transactions from the past, click the Search icon and select the period of time you wish to view. You can find additional information by clicking on the relevant transaction’s row.

Q

Why can't I play if I'm not in New Jersey?

A

According to New Jersey state regulations, you can only order lottery game tickets at theLotter NJ when you are physically present in the state. If you are a New Jersey resident, you will not be able to play the lottery on our site when you are outside the state, for example, on vacation or on a business trip. We are required to verify our customers' location during each login to ensure compliance with these laws.

Q

How is the age of a customer verified during the registration process?

A

Individuals under the age of 18 are prohibited from registering an account and/or using our services. In order to adhere to state regulatory requirements, we are required to use a 3rd party supplier to collect personal information such as customers’ birthdates to ensure that they are over the age of 18. As part of our age verification process, we ask our customers to provide us with their Social Security and/or US Passport number. Proof of age is only requested once, during the account registration process at our site.

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