Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us at any time. Our Customer Service team will be happy to assist you further!
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About theLotter NJ
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Payments and Deposits

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Q

How do I pay for ticket purchases?

A

Sign in to your theLotter NJ account.

Choose the lottery game you want to order entries for.

Fill in your tickets, select your playing options, and click Order.

When you pay for your order, the system will automatically deduct the cost of participation from your account’s balance. When there are insufficient funds to complete your order, you can choose one of the payment methods listed in your account to complete the payment.

Confirm your ticket order. You will receive an automatic email notification when your order is complete.

If this is your first order on our site, you must first complete the full registration process and associate a payment method with your account in order to participate in a lottery draw.

Q

How do I deposit funds in my account?

A

To add funds to your account, please go to Deposit on our desktop site and follow the on-screen instructions to complete the transaction.

If you encounter any problems, please contact customer support.

Q

What payment methods are offered on the site?

A

We accept payments via ACH electronic bank transfers for simple and efficient processing. For more details, please visit our Payment Methods page.

Q

Why was my deposit/payment refused?

A

Deposits/payments may be refused due to credit limits, suspicion of fraud or theft, or other personal reasons, such as a customer's account being frozen. In addition, payment processing companies may change their criteria for payment approvals from time to time. If your deposit/payment was refused, please choose an alternative payment method from those available on our site. For further assistance, contact our Customer Service team.

Q

How do I use my bonus money to order tickets?

A

Bonus money can be used towards participation on the site and cannot be withdrawn from your account. When you confirm a ticket order, the system will automatically deduct the cost of participation from any bonus balance in your account and then from your real money balance. When there are insufficient funds to complete your order, your payment method will be charged. You can view your bonus balance in your account summary in My Account.

Bonus money deposited into customers’ accounts is valid for six (6) months from the date of deposit. At the end of this period, the bonus money will be removed from the customer’s account with prior email notification. Bonus money cannot be withdrawn from your account.

Q

How do I change or delete a default payment method?

A

In order to change your default payment method, please access your account and mark another method in the list that appears on Payment Details in your account and then confirm the change. To delete a payment method, click the trash can icon on the line of the payment method you wish to delete.

Q

How will theLotter NJ appear on my payment method statement?

A

All transactions and payments made by theLotter NJ will appear on your payment method statement under the name NJ Lotter Courier.

Q

Why is the price of the ticket non-refundable?

A

When you confirm your order online, an order form is sent to theLotter NJ’s office. Our agents fulfill ticket orders at licensed retailers and scan tickets continuously in order to provide our customers with first-rate service around the clock. As a result, once an order has been forwarded to our office, the order is already in process and we are unable to cancel it.

If you feel that an error has occurred or you require more information regarding an order, please contact Customer Support.

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