Frequently Asked Questions

Deposits/payments may be refused due to credit limits, suspicion of fraud or theft, or other personal reasons, such as a customer's account being frozen. In addition, payment processing companies may change their criteria for payment approvals from time to time. If your deposit/payment was refused, please choose an alternative payment method from those available on our site. For further assistance, contact our Customer Service team.

Bonus money can be used towards participation on the site and cannot be withdrawn from your account. When you confirm a ticket order, the system will automatically deduct the cost of participation from any bonus balance in your account and then from your real money balance. When there are insufficient funds to complete your order, your payment method will be charged. You can view your bonus balance in your account summary in My Account.

Bonus money deposited into customers’ accounts is valid for six (6) months from the date of deposit. At the end of this period, the bonus money will be removed from the customer’s account with prior email notification. Bonus money cannot be withdrawn from your account.

In order to change your default payment method, please access your account and mark another method in the list that appears on Payment Details in your account and then confirm the change. To delete a payment method, click the trash can icon on the line of the payment method you wish to delete.

To add funds to your account, please go to Deposit on our desktop site and follow the on-screen instructions to complete the transaction.

If you encounter any problems, please contact customer support.

When you order online at theLotter NJ, you don’t have to check lottery draw results yourself to see if you won prizes. We will notify you whenever you win with an automatic email. At the same time, your private account on theLotter NJ will be updated and you will be able to view the draw details and your win in the Wins section. To find out about your win in the fastest way possible, sign up for theLotter NJ’s FREE SMS winning alerts by clicking here.